LPN Clinical Care Coordinator - Clinical Contact Center - Remote

Are you passionate about fostering lifelong relationships and dedicated to providing exceptional patient care? Health is on the lookout for a talented Level I Certified Licensed Practical Nurse to join our dynamic Clinical Contact Center team. At Health, we not only prioritize patient well-being but also value the growth and development of our dedicated team members.

At Health, we believe in creating a work environment that nurtures meaningful connections and offers ample opportunities for career advancement. Our commitment to delivering high-quality care is matched by our dedication to the professional growth of each team member. Join us in an atmosphere that values compassion, excellence, and the pursuit of healthcare excellence.

Position Overview:
As a Level I Certified Licensed Practical Nurse at Health, you'll play a crucial role in our high-volume Clinical Contact Center. Your primary responsibility will be managing incoming calls, ensuring timely and accurate processing of patient diagnostic imaging, labs, prescriptions, and other activities in alignment with the providers' directives.

Key Responsibilities:

Manage incoming calls related to general or post-visit care
Process e-prescription requests from pharmacies
Call-in and submit patient medications to pharmacies based on provider instructions
Cultivate positive relationships and rapport with patients and callers
Liaise with insurance companies for medication prior authorization
Correspond with providers through the electronic medical record system (eClinicalWorks) regarding patient activity
Respond to patient inquiries regarding general medical questions
Accurately document telephone encounters
Receive and communicate test results from providers following all HIPAA regulations
Transfer patient calls to appropriate personnel for further assistance as needed
Qualifications:

High School graduate or equivalent education
Successful completion of an accredited Licensed Practical Nurse Program with a current LPN Certification/Registration
3+ years of work experience in a clinical private practice setting with EMR experience
Ability to efficiently handle high call volume with a proven history of driving a positive patient experience
Exceptional organizational and coordination skills
Professional verbal and written communication skills
Ability to work independently or collaboratively as part of a team
Flexibility to work scheduled shifts, including rotating evening shifts until 7 pm
Professional appearance and a positive attitude
Benefits:
Health offers a comprehensive benefits package, including but not limited to:

Medical insurance with prescription drug coverage
Dental insurance
Vision insurance
Company-paid child care
Company-paid basic life insurance
401(k) with company match
Dependent Care Flexible Spending Account
Healthcare Flexible Spending Account
Paid time off
Embark on a fulfilling career journey with Health, where your dedication to patient care and professional growth is celebrated and supported. Apply today to be a part of a team that prioritizes both excellence in healthcare and a positive work environment.

Health is an equal opportunity employer. We encourage applicants from all backgrounds to apply. Your passion for healthcare and commitment to excellence are what matters most to us.
Employment Type: Full-Time
Salary: $ 28.00 Per Hour