Unified Communication Engineer

Role Title : Unified Collaboration Engineer (UC Engineer)

Role type : Long term contract and Hybrid role

Location : Multiple Location (Boston, MA; Charlotte, NC; Conshohocken, PA; Florham Park, NJ; Garden City, NY; Jacksonville, IL; Lenexa, KS; Mt Juliet, TN; New York, NY; Purchase, NY; Topeka, KS)

Job Description: Responsible for operations and build out of user facing capabilities in our Webex based UCC environment. The engineer will focus on broad end user functionality and expanding targeted value add capabilities to a wide variety of business groups.

Responsibilities :

• Proactively manage and keep collaboration system operational
• Identify new use cases, glean from various channels including trouble tickets and other end user interactions
• Build out and implement new capabilities to support increased productivity.
• Collaborate with UX/service-desk teams to ensure pro-active communications, training and good documentation are available to the user community.
• Optimize users collaboration experience, involving compute and network. Develop tool set and telemetry
• Develop knowledge base of self-serve steps for end users to identify cause of performance issues
• Work on escalated support tickets in the UCC domain

Technical Qualification :

• Proficiency across the Webex suite of products
• Intermediate level IP networking knowledge
• Strong understanding of hybrid Webex/UCC environments, including O365 on cloud

Be able troubleshoot Cisco UC system, including-

• Webex Control Hub
• Cisco Directory Connector
• Proficient with use of tools including Wbx Tracer, Wireshark and Fiddler
• parsing through system logs to troubleshoot issues

Security concepts knowledge

• Be able to act on certificate expirations, CSR generation etc.

Enhancement abilities-

• Scripting
• REST/XML API familiarity
• Ability to implement BOTs

If you find the role interesting or know someone who might be a good fit, email your resume at [email protected] to discuss the role further.