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Medical Administrative Assistant

United Counseling Service Of Bennington County

Posted on: 25 Mar 2024

Job Location: Bennington, US

Job Description:

Job Type

Part-time

Description

10 hours per week, Temporary position

Hourly Pay Range $19.44 - $21.87

Why Join United Counseling Service
For over 65 years, UCS has been providing exceptional and thoughtful care to individuals and families in our community through programs, services, and educational opportunities. Our staff includes positions such as administration, clinicians, nurses, teachers, case managers, psychiatrists, and direct support providers who work within our 15 facilities to support over 3,000 individuals annually. We are proud to be part of Vermont Care Partners, a network of sixteen agencies that provide mental health, substance use disorder, and developmental-disability services and supports in every county in Vermont. We are looking for team players to join us in making a difference in the lives of others and building a stronger community.

Benefits

Career development opportunities
Competitive Pay
Award winning worksite wellness program
An inclusive workplace supported by an active Equity and Inclusion committee
Employee Assistance Program
Rewarding experience making a difference in the community
Smart casual dress code
Flexible working options may be available

Qualifications:

High School Diploma, advanced office knowledge and, 2 - 3 years of medical administrative experience.
Strong computer skills with experience using Microsoft Office and electronic health record preferred.
Valid Driver's License

We believe a dynamic and inclusive workforce will strengthen our organization and enhance the services we provide. Therefore, it is our goal to hire a diverse workforce and cultivate a culture where our employees feel accepted and included, hold a valued place within our organization and are equally able to contribute to their fullest extent, assisting in fulfilling our mission of building a stronger community.

Requirements

Under the direction of the Health Care Front Office Supervisor, the Medical Administrative Assistant provides administrative support services and exceptional customer service to the Psychiatric Medical Team (PMT). The Medical Administrative Assistant possesses clear communication skills, office proficiency, organizational skills, the ability to multi-task in a fast-paced environment and attention to detail as well as the ability to work in a team environment.

Major Responsibilities

Administrative:

Schedules clinical appointments for the PMT providers using the agency's electronic medical record and Outlook calendars. Prepares and maintains both paper and electronic materials including, but not limited to, management reports; correspondence; mailing lists; agendas and agency forms. Files, scans, and photocopies materials as needed.

RECORD KEEPING:

Receives and documents incoming referrals from internal staff as well as external sources. Ensures all proper documentation has been received before submitting to PMT for review. Monitors and maintains all referrals according to the agency's processes and in alignment with KPIs. Coordinates other record keeping as necessary.

Customer Service:

Responds to and routes incoming calls, places outgoing calls. Documents all calls in the Provider Medication log on a daily basis. Disseminates information, both in-house and out-of-house, as appropriate. Liaison between UCS and drug company representatives. Reacts calmly to stressful situations involving consumers and/or the public.

Client Service:

Evaluates client's needs and reports this information to appropriate provider as requested by PMT staff.

Completes prior authorizations for client's medications through insurance plans. Stages in the EHR refill requests for medications under supervision of providers. Coordinates consumer medication needs with pharmacies and staff at Battelle House. Supports PMT in telehealth appointments including completion of consent forms, set up of equipment and following up at the close of appointments. Supports PMT in completing gene sight testing as prescribed.

Miscellaneous:

Primary person for medication calls. Takes messages, obtains charts, calls pharmacy under doctors' direction with consumer medication orders. Updates and maintains the Provider On-Call schedule. Responds to all medical emergencies.

Salary Description

Range $19.44 - $21.87 per hour

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