Guest Services Attendant

GUEST SERVICES DESK ATTENDANT Location: Byron Park District, IL, 61010 Position Summary The Guest Services Desk Attendant is responsible for providing friendly customer service and information to visitors and callers. This position receives payment and/or passes from patrons; assists customers registering for programs and activities; processes point-of-sale (POS) transactions; and reconciles the cash drawer. Position Description QUALIFICATIONS To perform this job successfully, an individual must perform each essential duty satisfactorily and demonstrate the following competencies. The requirements listed below are representative of the knowledge, skill and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum of eighteen (18) years of age with a high school diploma or equivalent.

Previous customer service and/or general office experience preferred.

Must possess basic computer skills and an aptitude for learning registration software applications.

Must be able to multi-task and work calmly and effectively under pressure.

Must have good problem solving, analytical, organizational, interpersonal and written and verbal communication skills.

Must be punctual.

Must be flexible and be able to work days/times that fit with current Byron Park District staffing needs, including mornings, daytime, evenings and weekends.

ESSENTIAL DUTIES & RESPONSIBILITIES Become knowledgeable in all Byron Park District services and programs.

Provide high quality of customer service in a professional manner when interacting with patrons, program participants and other staff. Greet and acknowledge patrons utilizing the facility and provide a welcoming environment.

Answer phone calls, give out correct information, take accurate messages and transfer calls to appropriate individuals.

Process daily patron usage of facility and program registrations, including handling of all paperwork and collection of fees.

Complete facility opening and closing procedures, ensuring that all money and confidential information are properly secured.

Maintain good safety awareness and follow all safety guidelines and procedures. Assist with facility emergencies and evacuation, if needed.

Communicate with Byron Park District Administrative Staff and/or PE/Program Supervisors and Fitness Desk Attendants to resolve any concerns, issues, problems and emergencies that arise.

Keep work area and facility entrance/hallway clean and organized.

Handle towel service and/or juice bar customers if fitness desk is closed.

Follow all Byron Park District policies, procedures and guidelines.

Wear appropriate Byron Park District attire.

Attend meetings and in-service trainings as required.

Assist Administrative Staff with various clerical work as needed.

Complete additional duties as assigned by supervisor.

PHYSICAL DEMANDS This position must be able to remain in a stationary position for long periods, with repetitive use of hands/arms, such as when using a computer. This position must also be able to occasionally stoop, kneel, crouch, crawl, bend, twist, climb, and reach. This position will perform light cleaning duties on a regular basis. Individuals in this position will occasionally need to move items weighing up to 40 lbs by themselves or up to 100 lbs with assistance (mechanical device or other employee).

ENVIRONMENTAL DEMANDS This position will primarily work indoors and may be exposed to dust, odors, cleaning chemicals and varying degrees of temperature and light. The noise level of the environment is moderate.

OTHER DEMANDS This position must be able to maintain attention to detail; focus despite interruptions; and prioritize responsibilities. This position must be able to handle stressful situations and maintain quality customer service and professionalism when communicating with patrons and resolving customer concerns and complaints.

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements and effects of working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job when circumstances change: e.g., emergencies, rush jobs, changes in personnel, workload, technological development, etc.

CERTIFICATION I have read this job description and certify that I can perform all essential job functions without a significant risk to my own health and the health and safety of others that cannot be eliminated by reasonable accommodations. The Executive Director may amend this positions description from time to time at his/her discretion. In addition, the Executive Director, and/or appointed authority, have and retain the rights to revise, eliminate, combine, and/or establish positions and classifications. Amendments by the Executive Director shall be effective on such date as designated.