Technical Support Engineer

Technical Support Engineer - MUST be currently in the Lehigh, UT area. NO C2C/C2H!

Great opportunity for junior-level candidates who have three years of experience with IT Support or Quality Analysis experience, and experience with AEM, ETL, Data Transformation, APIs, and SQL.

• We have an exciting opportunity for a Technical Support Engineer with the leading multimedia and creative software company in the world. This position will support top accounts for the Adobe Experience Platform.
• Partner with the Engineering and Product Management and other Customer Engineering teams to prioritize and track the identification and resolution of complex customer issues.
• Deliver exceptional technical service and support to eliminate, prevent, and workaround product issues.
• Develop and execute software tests to identify software problems and their causes.
• Understand the customers use cases, goals, objectives, architecture, and business requirements for the Adobe Experience Platform.
• Evaluate data structures and configurations for data integration and validation.
• Document customer interactions in multiple case management systems.
• Document product knowledge, both internal and customer-facing.

Responsibilities:

Proven Ability to Triage Complex Issues and Drive To Resolution

• Thinks "out of the box" to creatively resolve advanced development problems(for instance, code changes or optimization in product or customization/extension). Collaborating with Product and Engineering ensuring Customer Success. Able to prioritize Job Requirements and work closely with customers ensuring "Customer Satisfaction"

Strong Technical Knowledge of Web and Data Platform Technologies

• HTML, CSS, JavaScript, API Workflows, Python and/or other languages, Database architecture and SQL; ETL and Data Transformation; Enterprise/SaaS solutions and Cloud Technology.

Excellent Communication Skills - both Written & Verbal

• Ability to explain complex issues and resolutions to both technical and business audiences in a clear manner. Good communication over the phone and in chat environments (like Slack). Concise and professional written communication for technical updates.

Passionate About New Technologies

• Studying new technologies, working on side projects out of pure curiosity, and a natural hunger to understand how something works is a keys to succeeding in Platform Support.

Knack for Troubleshooting

• Comfortable tackling complex and vague problems by ruling out issues, and tapping into all resources available, especially for recreating the issue however possible. Establishing one's test environment is a strong indicator of success in this area.

Skills and Experience:

• Bachelor's degree in Computer Science, Computer Engineering, Information Technology or related field.
• 3 years of experience in a Computer Systems Analyst position with knowledge of APIs; Databases and SQL; ETL and Data Transformation; and SaaS solutions.
• Experience with Adobe Real-Time CDP (RTCDP) and Adobe Experience Platform (AEP).

Compensation:

• $29.58 to $39.44 per hour