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Manager - LAN-Wireless Product Engineering And Ops

Retail Business Services

Posted on: 22 Mar 2024

Job Location: Salisbury, US

Job Description:

Address: USA-NC-Salisbury-2110 Executive Drive
Store Code: Infrastructure-Network (5118702)

Retail Business Services is the services company of leading grocery retail group Ahold Delhaize USA, currently providing services to five omnichannel grocery brands, including Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop.

Manager - LAN/Wireless Product Engineering and Ops

Network Platform ManagerLAN/Wireless is an engineering lead who will oversee the engineering, delivery and operations for ADUSA's local area networks and wireless platforms which spans across all retail brands, corp offices, distribution centers, data centers and warerooms and will have responsibility for supporting the multi-year strategy to transform the LAN and Wireless architecture, and all associated technologies. Under his/her direction, the team has responsibility for the 24/7 delivery of all shared communication infrastructure, incident restoration, MSP and supplier management, and maintain secure LAN/Wireless connectivity services for all brands.
This role will act as a subject matter expert in all LAN and Wireless technologies managing and overseeing the implementation and delivery of redundant, secure, and high performing software defined LAN and wireless infrastructure and related technologies. This Leader ensures that the wireless and LAN connections for all devices connected across retail locations, corporate offices and/or distribution centers can meet and exceed the performance and availability requirements set by the business. This leader will oversee the operations, repairs, and improvement of LAN and wireless networks and will participate in day-to-day operations and troubleshooting efforts, working with external RBS partners and internal customers. This role will work closely with other network platform and product teams to create solid implementation and operations strategies. This leader will champion proactive mindset and thought leadership to meet and exceed user and customer experience expectations leveraging high density/high performance wireless across the enterprise and retail footprint. This leader will use broad knowledge of and experience in information technology at large, with a firm understanding of related disciplines and how they interoperate with network hardware and software devices and how to maintain technical alignment with all stakeholders for seamless network operations.

Duties and Responsibilities:
Lead and manage network operations for all Cisco/Aruba LAN and Wireless platforms and associated technologies by overseeing all aspects of network engineering and delivery, including working with managed services providers on day-to-day operations and driving opportunities for continuous improvement
Oversee the design, installation, maintenance, and repair of complex heterogeneous networks and related equipment for all wireless and LAN connections.
Act as a point of escalation for all LAN/Wireless platforms in the incident management process, assisting in reviewing incident and problem data and drivingcontinuous improvement
Manage MSP SLAs for large and complex network environment with 55k+ network assets
Manage and influence analysis of business requirements to ensure that solutions meet established networking and company policies and controls
Evaluate current systems and implement procedural or technical changes to address challenges and/or determine the need for upgrading network assets.
Provide technical expertise and support for the overall management of the network infrastructure as part of the LAN and Wireless services portfolio. Detail and process-oriented thinker that carefully documents work and follows defined processes, while at the same time offering feedback for how processes can be improved
Help conceptualize new network hardware and software products and services.
Review and establish documentation and procedural standards and ensure these standards are being met and documentation is being maintained.
Oversee that project are delivered on time and within budget.

Leadership
Build, manage and lead a team of LAN/Wireless Platform engineers, ensuring both project commitments and operational SLAs are being met, day-to-day priorities are managed, and expectations are clearly set with network services internal customers and external partners.
Demonstrated ability to develop infrastructure lifecycle management strategies to manage LAN/Wireless performance, capacity, availability, reliability and new service introduction of network infrastructure services.
Demonstrated leadership and technical mastery across all aspects of the infrastructure portfolio listed
Proven ability to partner with infrastructure, security, application, and business leaders to provide technology solutions that respond to rapid changes in the business and ensure exceptional end-user experience.

Qualifications:

Bachelor's degree in computer science, IT, network technologies or a related field
Strong communication skills
Very good technical foundation in networking (CCNA/CCNP/CCIE level equivalent)
Very good knowledge of L2&L3 technologies
Experience with setting up a distributed network setup in the lab and working closely with the team to maintain and support the lab for network design and testing
Hands on experience with IP subnetting, Telnet/SSH Clients, Raritan or Terminal Server Remote Access, ServiceNow, COS, VoIP and MPLS technologies, and Cisco network software (COS/IOS), inventory/maintenance tracking and vendor support case handling
Key Skills: communication, network design and setup, IP subnetting, L2&L3 technologies

Preferred Qualifications:
Masters's degree with 10+ years of direct experience working in large scale networks
Holds certifications CCIE (Cisco), CCNP (Cisco), Aruba, Zscaler and Fortinet
Experience working in an agile (SAFe) environment.

#LI-RV1 #DiceJobs #LI-Hybrid

Retail Business Services currently provides services to five omnichannel grocery brands, including Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Retail Business Services leverages the scale of the local brands to drive synergies and provide industry-leading expertise, insights and analytics to local brands to support their strategies. We are committed to diversity, equity and inclusion and we foster a community of belonging where everyone is valued.

Retail Business Services is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law. We provide reasonable accommodations to applicants and employees with disabilities. As important as what we do is how we do it. Our team embodies our values of Courage, Care, Teamwork, Integrity and Humor in everything that they do. We have a culture of care that values and celebrates the qualities and perspectives that make us all unique.

If you have a disability and require assistance in the application process, please contact our Talent Acquisition Department at [email protected] .

For more information, visit .

Job Requisition: 367411_external_USA-NC-Salisbury_352024

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