Patient Services Representative

Signature Healthcare is Southeastern Massachusetts premier local provider of quality, personalized medical services. We are comprised of the award-winning not-for-profit Signature Healthcare Brockton Hospital; Signature Medical Group (SMG), a multi-specialty physician group of more than 150 physicians practicing in 18 ambulatory locations. We believe our distinctive Signature Healthcare team approach is the way healthcare should be: medical professionals across many locations communicating and collaborating, taking advantage of technologies and resources to make a difference in the lives and health of our patients. Position Summary: Under the supervision of the manager, the Patient Services Representative will provide patient assistance by resolving patient problems accurately and expediently, with empathy and sensitivity toward the patient. Location: 110 Liberty Street, Brockton, MA Department: Patient Services This is a full-time 40 hour/ week position Responsibilities: + Assist patients in selecting a primary care physician based on patient preference, insurance, and open panels . + B ook first-time appointments with available and appropriate primary care provider (according to pt s insurance). + Mails welcome letters with appointment reminder cards and patient brochure + Capture "how heard" and last PCP information for marketing purposes + Verify Masshealth insurance information for accuracy and PCP selection + Enters new patient insurance information, or transfers call to Pre-Registration Department to capture + Assist walk-in patients with simple billing questions + Refer/assist walk-in patients with billing questions to appropriate billing area/phone number + Receive and log patient payments from walk-in patients + Receive and sign for deposits from Liberty Street staff + Receive billing from APG doctor offices and secure in the safe + May verify insurance coverage for OBGYN patients if assigned + Disperse Finance petty cash, balance Finance petty cash log sheet, contact Finance to replenish as needed + Track and process patients coming into the group through Masshealth Primary Care Clinician Program to see if they have a PCP within our group. + Outreach to new patients by letter to arrange registration and visits. + Serves as liaison by reporting to Administration any patient complaints, or referring patient directly to Administration to file and resolve a complaint. + Works with marketing on projects relative to patient contact and outreach + Report on patients requesting a change in primary care physicians within the group + Act as a resource for misdirected phone calls and walk in traffic + Performs other duties and required (special projects) BASIC KNOWLEDGE/SKILLS/APTITUDE/EXPERIENCE: + Excellent computer, customer service, typing and telephone skills required + Must have excellent communication skills and ability to use appropriate judgment to resolve issues and problems within the scope of the position + Knowledge of Electronic Medical Records helpful + Environment/Exposure: Majority of time spent sitting. It is not reasonable to anticipate that associates in this position will have exposure to bloodborne pathogens in the course of regularly scheduled activities Education/Experience/Licenses/Technical/Other: + Education: High school graduate or equivalent + Experience: Two years relevant customer service experience preferably in a healthcare setting + Certification/Licensure: + Software/Hardware: + Other: